Returns and Refund policy
Returns: You must notify us within 10 days and receive an approval to return. custom orders that are personalized with logos, names, photos, dates etc. CANNOT be returned. These are not resalable. When we send you a final picture of the item for your approval and you accept it then it is NOT refundable. However, should you feel that we did not follow your written customized instructions, there may be a partial refund.
Please keep in mind, that the design portion and adhering the design are considered HANDMADE. If you cannot accept the potentials of a slight flaw or flaws, please order from another company.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned goods such as logos, items with personal names, items with dates, items with photos cannot be returned for a refund. However, if the product is resaleable, as is, it may be refunded. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back until we let you know to do so.
There are certain situations where only partial refunds are granted (if applicable)
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected by us, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. NO REFUNDS will be issued prior to receipt of product at our warehouse/office.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 amount of days, this does not include your bank or financial institutions transaction time.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some bank processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and when approved for return, send your item to: 19775 159th St NW, ELK RIVER MN 55330, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 19775 159th St NW, ELK RIVER MN 55330, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item. A tracking number, insures we both where the item is.